Reference

What You Agree To When You Use royal28

These terms set out the rules that apply to your royal28 account — from how you register and deposit using DANA, OVO, or GoPay, to how disputes are handled.

Account eligibility rulesWallet deposit conditionsWithdrawal verification stepsAccount suspension policyJurisdiction-dependent access
royal28 What You Agree To When You Use royal28
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and the handling of your personal data are governed by these terms alongside our privacy policy. Here's how we approach the four areas that matter most to account holders.

Data Handling

We collect only what's needed to run your account — registration details, transaction records, and device identifiers. We don't sell your data to third parties.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. You can manage cookie settings from your browser at any time.

Account Security

Your account is protected by password authentication and OTP verification on login. If you suspect unauthorised access, contact support immediately to freeze your account.

Data Requests

You can request a copy of the data we hold on your account or ask us to correct inaccurate details. Submit the request through live chat or email with your account ID.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles policy questions directly. Players in Bekasi and across Indonesia can reach us through the channels below — we respond to account and terms queries as a priority.

Team online

Live Chat

Open the chat widget from any page in the lobby. For terms and account queries, select 'Account & Policy' from the topic menu so your message reaches the right team.

Email Support

Send detailed terms or dispute queries to our support address. Include your registered account ID so we can pull your record without back-and-forth.

Account Help Centre

Our help centre covers common terms questions — account suspension, wallet verification, and withdrawal holds — with step-by-step answers you can act on immediately.

Common Questions About These Terms

These are the questions we get most often about how our terms work in practice — covering your rights, your account, and how to act on them.

Yes. Submit a closure request through live chat or email. We'll process it after confirming your identity and releasing any verified balance to your registered DANA, OVO, or GoPay wallet.

Suspended account balances are held pending a review. If the suspension is resolved in your favour, funds are returned to your registered wallet. We'll contact you with the outcome.

Contact support via live chat or email with your account ID and the transaction reference. Our team reviews disputes and responds with a decision, usually within a few business days.

Yes. We send a notice to your registered contact when terms are updated. You'll have a reasonable period to review the changes before they take effect on your account.

Access depends on local law and is available only where permitted in your region. If access is restricted in your area, you'll see a notice when you attempt to log in.

Send a data request through live chat or to our support email, including your account ID. We'll compile your account data and respond within the timeframe required by applicable regulations.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.